Shipping and delivery
How long does shipping take?
For worldwide shipping delivery time takes 7-10 days from the date of payment. The provided delivery date is an estimated date and not an ensured one. Due to external factors, the delivery date could be different from the confirmed date. Shipping is free* on orders above $150. For orders below this value shipping costs will be at a flat rate of $25 (regardless of the number of products).
How can I track my order status?
Once your order has arrived in our store you will receive a confirmation email where you will find a code to track the status of your order. You will receive an email confirmation once your order has been delivered.
Returns & exchanges
Can I return an item?
Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, it cannot be cancelled, modified or returned for a refund. This is standard practice for custom-tailored products as there is no resale value.
Orders & payments
What forms of payment do you accept?
LE PANAH accepts the following forms of payment for online purchases:
- Apple pay
- Google pay
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
How many product may I purchase on Lepanah.com?
You may purchase as many as you wish.
NOTE: if you order more than 5 items. please contact us through WhatsApp or E-mail. We will give you special discount rate.